Randolph Loude Atelier ("RLA," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.randolphloude.com (the "Site") or make a purchase.

 

Information We Collect

When you visit the Site, we automatically collect certain information about your device. When you make a purchase or attempt to do so, we collect the following information from you:

 

· Personal Identifiers: Your name, shipping address, email address, and phone number.

· Order Information: Details of the products you are purchasing.

· Payment Information: Credit card details are processed securely by our payment processors (e.g., Stripe, PayPal). We do not store your full payment card information on our servers.

· Technical Information: Including your IP address, browser type, and information about how you interact with our Site.

 

How We Use Your Information

We use the information we collect to:

 

· Fulfill your orders and process payments.

· Communicate with you about your order, including confirmations and shipping updates.

· Screen orders for potential risk or fraud.

· With your permission, send you informational and marketing communications about new collections, events, and updates. You can unsubscribe at any time.

· Improve and optimize our Site.

 

Sharing Your Information

We do not sell your personal information. We share your data with trusted third-party service providers to help us operate our business, specifically:

 

· Payment Processors (e.g., Google Pay, Apple Pay, Stripe) to securely handle your transactions.

· Shipping Carriers (e.g., DHL, UPS, FedEx) to deliver your orders.

· Website Analytics (e.g., Google Analytics) to understand how our Site is used.

 

Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You can also opt-out of marketing communications at any time by using the "unsubscribe" link in our emails.

 

Data Retention

We will maintain your Order Information for our records unless and until you ask us to delete this information.

 

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

 

Contact Us

For more information about our privacy practices, or if you have questions, please contact us via email at info@randolphloude.com.